New Home for Lutz Suarnaba

Finally! I could eventually build up my web presence at my new home www.lutzsuarnaba.com . Still working on the initial design of my landing page. Subscribe there and get updates when it's up for launching. On-going setup of blog is on the way.

Posts @ lutzsuarnaba will definitely cover anything and slowly build its own image and cater whatever the audiences wants.

Still Spreading some SEO Love Info

Hi!

Recently, I was thinking of transferring some tuts on the other web blog, but I decided to continue posting here. So stay tuned for more internet business, search engine marketing, analytics, seo tips and tutorials.

And I'll be removing the link love for now. Sorry for those who didn't get the chance to taste it. Next time! :)

Link Love with Follow attribute

For those optimizers, every time you see a follow attribute there's only one thing that pops in your mind...Link Juice!

Yeah, you read it right. The Repository is sharing some link love and set his blog to a "follow".

Well, There's one thing left for you to do. Either share the love or just pay it forward. Cheers!

Seo tips and tutorials will be having a New Home soon!

To all the readers and subscribers of The Repository, soon we'll be having a new home for us to gather and talk more about seo, sem and everything that we could stuff our thirsty brain. Please bear with us! You could still check the archives to read some old posts on Seo tips and tutorials.

Cheers!

9 Hot Tips to Increase Site Conversions

"Site conversion" is a very dry and unexciting way of saying "how to get more profíts from the same amount of website traffic." Isn't that a more upbeat way of expressing it? Who doesn't want to get more profíts from the same number of visitors?

Increasing your conversion rate is a straightforward, even dramatic way of positively impacting your bottom line. It really cannot be emphasized too much that any improvement at all in your conversion rate means additional revenue that is total profít.

Remember this fact when you are told that the way to "make more money" is to invest in more traffic-generating schemes (and dreams, at times). Before you start spending more money to generate additional traffic, you need to do as much as you can with the traffic you are already getting. If you keep the horse ahead of the cart in your planning, you will have an efficient, stable, measurable conversion rate from which you can extrapolate x amount of additional profit from y amount of new-traffic generation.

The following tips are not in any particular order (except for Number 1), and can be modified and reordered to suit your particular situation. Take ownership of the change and improvement, and make sure everyone involved understands the importance of maximizing every revenue source, beginning with the existing ones!

1: Before you can repair or improve something, you have to have a good way of measuring where you are, what you're doing, where you're going, etc. You can sign up for a free Google Analytics account and use other low- and no-cost tools to develop your "analytics" and "metrics" - essentially fancy words that tell you how you're doing with numbers.

2: Create landing pages that are both keyword- and campaign-specific. Try separating any related pay-per-click keywords into smaller and tighter groups, and then create the landing pages for each of those new subgroups. Conversions will almost certainly be better if keywords, advertising approaches and landing pages are thematically related and tightly integrated.

3: Test different headlines and copy writing. This might be the most effective way of quickly showing improvements. Therefore, you need to write compelling copy or find someone else who can do it for you. There is plenty of free advice about this (much of it worth every penny you pay for it), but the importance of copywriting as it affects site conversions cannot possibly be overstated. This is key.

4: It is very important to test your pricing, as it really does make a huge difference in conversions. If your goal is to maximize customer value, then the highest converting price may not actually be the optimal one. In other words, if you raise your price by 50% and only see a 10% reduction in conversions, you will more than compensate for the drop. Going the other direction, if you lower the price 15% and this doubles or triples your ratio, your gain compensates for your price reduction. Test your prices, and test them in both directions.

5: Website load time has become an oft-overlooked item in this age of "broadband everywhere." Load time is critically important in reducing your "bounce rate" on landing pages. There are various online services that will measure your load speed (websiteoptimization.com), and when you know what it is, you can reduce it by compressing images, removing redundant items, optimizing your style sheets (CSS) and HTML code, and so on. The referenced website will also give you advice on other ways to improve your site's load speed.

6: Clearly identify the sales path(s) and discard any points of resistance, or bottlenecks. Even if you have just a single product, there may be a number of different "paths" that lead to a sale. Perhaps you have a landing page to acquire visitor contact data, which then takes them to a sales page, thence to an order page, and so on. Check your metrics and analytics carefully and you should start seeing patterns in how your visitors navigate your site. If you can see when, where and how visitors are leaving the site, you can delete unnecessary steps, enhance the sales copy or the "call to action," insert a few testimonials, emphasize your warranty or something else to capture that business. Do everything you can to keep the sales process simple and straightforward. The less confusing it is, the less resistance visitors will display.

7: Let your praises come from others' lips. Sometimes talking about oneself can sound egotistical, and it has been clearly proven that third-party testimonials boost conversions. In marketing it is called "social proof" when you bring in statements and assessments from others to buttress your message. If you add testimonials - short blurbs, highlighted quotes, letters - to your various landing pages, sales pages and even shopping cart pages, you will almost invariably notice an improvement in your conversion rate.

8: You need to understand the mind of your market, and your customer's experience with your website. Place an order on the site yourself as you step into the mind of a first-time visitor. Identify the hang-ups, inefficiencies and confusing or missing components that hinder your conversions. In concert with step #6 above, you want to identify why you are not converting, so that you can make the necessary improvements, whatever they may be, to improve your ratio.

9: Some people believe passionately in the power of media on landing, sales and order pages to raise conversions considerably. Others are not convinced, and there is not much hard data from controlled studies to consult. You should consider testing this idea yourself. You should try pages both with and without automatic play engaged. The idea is to lower buyer resistance, and if media helps, all the better. Music, motion graphics and video do add life and personality to your website, but there is a "sweet spot" (balancing point) and the fact remains that different age and cultural groups respond differently to the media. You need to make changes here in the context of your site's demographics. You wouldn't put rock music on your page of ladies' perfumes, probably - unless you have a 20-something demographic and it's a signature fragrance from U2 or some other chart-topping band.

Aren't most of these lists called the "top 10" this or that? You can count this tip as a bonus, then: Keep track of everything you do! Nothing "goes without saying" anymore, so you are hereby reminded that all your hard work can go for naught if you do not keep good records of what changes you are making, when, where, why and how. Chart your progress, review it regularly and don't be afraid to make continuing refinements as you move along your strategic path.

Finally, as a "super bonus tip" - use some kind of sales accelerator, "offer intensifier" or other method to move people faster through the sales process. It could be a special "one time" or "limited time" offer, a limíted quantity offer or even a "special event" promotíon. Research what's going on at other sites in your industry and others, and stay abreast of what seems to be working. Add your creativity to the mix, tailor things to your company's situation and you should start seeing increased conversion rates in short order.

10 Best Strategies to Massively Increase Your Visibility Online

Increasing online visibility is the goal of most online business owners. After all, without visibility, you have no traffic and thus no business. However, when you start to research how to improve your online visibility, you discover many options, but find that there is little time for research and implementation. Where does an online entrepreneur turn first to get the visibility (and traffic) to promote an online venture?

New tricks and gimmicks come out every day, but unfortunately, most of them are like so many recording artists and become one-hit wonders. In my business, I've discovered that there are a handful that are able to stand the test of time. Some have been around for as long as websites have been around, while others are newer kids on the block. Here are my 10 most effective strategies to massively boost your visibility online:

1. Press releases. Press releases are a well-known marketing strategy that have worked for years with print and broadcast media. In recent years they have found new life as an online visibility tool. Just like in the old days, your release should carry some newsworthy angle that has been optimized with a select few keywords by which you want your business to be found. Don't waste your time submitting your release to the free press release sites -- the release simply sits on the site and goes no where else. Instead, invest in a fee-based service (I prefer PRWeb.com), which will ensure your release gets the recognition it deserves.

2. Social Networking. A "johnny come lately" to the online visibility scene, social networking now ranks near the top in terms of attracting visibility to your business for a very low cost. If you don't yet have accounts on the two most popular social networking platforms, Facebook and Twitter, today is the day to hop on board and begin to network. Choose 1-2 social networking platforms where your target market hangs out, and then begin to work it by making connections, joining groups or networks, sharing resources, and asking questions. Dedicate 15-30 minutes each day to your effort to begin to see results.

3. Article Marketing. Writing and submitting articles to major article directories has definitely stood the test of time for online visibility. Article marketing will drive traffic to your site, establish you as an expert in your target market's eyes, and give you valuable content to repurpose into information products. For maximum effectiveness, your article needs to contain a strong resource box (author's bio) that drives traffic back to your site, needs to contain useful content that solves a problem of your target market, and be written in a tips-based fashion, like this one, since it is the easiest format for a website visitor to read and digest.

4. Blogging. Business blogs (a web log or journal), have gained popularity over the last few years as an online visibility tool. Blogs use RSS feed technology to immediately get new posts and updates out to your blog subscribers through a feed reader. Unlike ezines or traditional websites, search engines index blog posts almost immediately, which help you generate traffic to your website. To use effectively as an online visibility tool, you need to post 2-3 times per week to keep your readers interested and coming back.

5. Search Engine Optimization (SEO). Optimizing your site or your blog for organic (naturally-occurring) searches has been around from the beginning of Internet marketing. Use a keyword research tool and create a listing of keywords applicable to your business. Don't forget to add things like "how to", "tips", or short descriptions of your target market's problems to your research. Then, take a look at your page titles, page descriptions, page headlines, and formatted text on a page (bolding, italicizing, underlining) and include your keywords in those areas, as well as sprinkling 1-2 keywords throughout the content of your page. Make the SEO appear to be natural, not forced, and the search engines as well as your visitors will love you.

6. Email Newsletter (Ezine). Regular publication of an email newsletter (weekly is most effective) will enable your prospects to get to know, like and trust you and have you be top of mind when they are ready to solve the pressing problems that fall within your line of expertise. If you make opting into your ezine the primary call to action on your website, you continually build your list with prospective customers. Best of all, if they like what you write, they are more likely to pass along the issue to their contacts, thus increasing your visibility yet again.

7. Signature Teleseminar/Speech. Have you created your signature speech or teleseminar that you can present whenever you're asked to speak to any type of group (face-to-face or virtual)? If not, design a signature speech or teleseminar that demonstrates your knowledge and expertise without giving away the store (focus on the what and the why but not the how) that compels your listeners to visit your website or request your client attraction device and get on your líst.

Then, begin to research groups that contain your target market both in your geographic area and online. Once you've landed a speaking gig, strategize your best call to action for the group -- do you want participants to sign up for your ezine, purchase a product, or book a consultation? Add that call to action to your presentation.

8. Videos. With the popularity of broadband Internet connections, it's much easier for almost anyone to view online video these days. And, with high-quality yet low-cost web cams, video cameras, and screen capture software readily available, anyone can make a video today. You might record a live Q&A session on UStream.com and post it on your site. Or, perhaps you want to record a "how to" tutorial using screenshots from your computer and upload that to your YouTube.com channel. Remember to include your call to action in your video so that you drive traffic back to your site. Just think -- your video may cause you to become the next YouTube star!

9. Expert question sites. Most people conduct online searches to find free information that answers their questions. Many online entrepreneurs are registering as experts on an expert or answers site, like Yahoo Answers or AllExperts.com, in an effort to get visibility online. To be an effective expert on these sites, you need to seek out questions that you can knowledgeably answer as an expert. Your answer needs to be very detailed and as specific as possible. The more thorough your answer, the better chance you'll have of getting chosen as the "favorite" answer, which is the one rated highest on the site and in the search engines.

10. Viral marketing. Viral marketing involves creating a marketing piece (ebook, video, software) that gets passed along free of charge from person to person. Publicity Hound Joan Stewart does this quite effectively each year when she compiles the best tips she's written about in the previous year in a "best of" ebook compilation that she gives away free of charge on her site. She also encourages her líst and website visitors to "regift" it.

You've got two options when you try to get online visibility: the "steady and effective over time" method or the "quick and short and probably get banned" method. I prefer to use methods that have stood the test of time and won't result in my site being removed from the search engines. Use one or more of these time-honored strategies to get you the visibility you deserve online.

Bounce Rates Count

There has been a lot of discussion about bounce rates and whether or not the search engines count these in their algorithms. As far back as late 2007, there were reports that webmasters were seeing a difference in their rankings for major keywords within a few weeks of drastically changing their bounce rates. However, none of the tests and reports seem to be complete enough or repeatable enough to constitute proof.

As a result, there are plenty of naysayers who believe that such things as bounce rates are not now and probably won't ever be part of the search engine algorithms.

Bounce rates will certainly be part of the search engine algorithms and probably already are.

What I would like to do here is share with you some of the common naysayer objections and refute all but one of them. But first, for those who are scratching their heads about what bounce means, we are referring to people leaving a website. A bouncy website is the opposite of a sticky website, one where people stay a long time.

Objection 1: There is no definition of "bounce rate".

Response: This is the flimsiest of arguments. A bounce is when someone leaves a website, going back where they came from.

Objection 2: I don't like how Google Analytics defines a bounce.

Response: Sadly, Google doesn't ask me for advice, either. But cheer up, the bounce rate in Google Analytics might not be the same as they use in their algorithm, just as the little green bar is not necessarily the PageRank they use in their algorithm.

Objection 3: Many sites don't have Google Analytics turned on, so Google would have very incomplete data.

Response (scratching my head in confusion): What does Google Analytics have to do with anything? This is about Google (or Yahoo, or MSN, or Ask, or some other) tracking their own traffic and how their own users move about and - most importantly - how their users return to their website.

Objection 4: What is the threshold for a bounce? After 5 seconds? After 10 seconds? After 15 seconds? This is a mess! (This is often part of the how-do-we-define-a-bounce debate.)

Response: A bounce is a bounce, whether it takes a person one second or one hour to bounce back, it is a bounce. How the search engines choose to treat bounces with varying lag times is another matter. Let's be clear; they won't tell you, just as they won't tell you how many links on a page they index, how many they follow and how many they count in their ranking algorithms. Furthermore, it is a moving target. Just like every other algorithm input, bounce rates and bounce lag times will not be treated in the exact same way one day to the next.

Objection 5: What if people quickly click on an external link and leave my site? They found the site useful because they found a useful link on it, but they bounced.

Response: That is not a bounce, that's a referral. A bounce is when someone hits the back button.

Objection 6: What if the user quickly closes the window?

Response: That could be any number of things, but it is not a bounce. Who can guess how the search engines might treat that, or even if they treat it at all. However, it need not be considered a bounce unless the search engines believe it should be.

Objection 7: Doesn't a bounce mean the person has found what they want? Can't a bounce sometimes be good?

Response: Sometimes, perhaps, but rarely. After 5 seconds, a person has no time to read a page. After 30 seconds, they might have found something useful. So lag times matter. More importantly, the search engines can determine what a person does next. If a person returns to the search results and clicks on another link, that is a sign they did not find what they want. If they return to the search results and conduct a similar search, that might also be a sign they did not find what they want. If they return to the search results and conduct an unrelated search, that might be a sign that they found what they want. Search engines can weigh various bounces in light of the user's next action.

Objection 8: For some searches, people look for multiple sources, such as comparing prices, comparing products, seeking varying opinions, etc. Too many sites would be penalized if all those bounces were to be counted in the rankings.

Response: This is an example of false logic. If someone clicks on one website, then bounces, clicks on another website, then bounces, clicks on another website then bounces...all the high-ranking websites for that particular search query would be equally affected. Nobody would suffer a ranking disadvantage because rankings are relative.

Objection 9: Can't I just set up a bot to visit all my top competitors and leave their site after varying numbers of seconds to make it appear that their sites are all bouncy.

Response: Yes, you can. And you can get very creative. I have even heard of couriers in China travelling from one Internet café to another to click on a particular site as a means of increasing its rankings. I have no answer for this, other than that the search engines will have to control for this, just as they have found ways to control for automated link-building.

So have no fear. Good websites that provide what their visitors want or who help them find what they want will prosper. Sticky SEO looks at conversions and stickiness as integral elements to SEO.

Cheap sites that do a lot of link-building - bouncy SEO - counting on large volumes of traffic to offset poor conversion rates, will suffer - because the search engines will stop sending them that traffic.

It's just a matter of time. Or perhaps it has already started.

Cache's Web-Marketing Manifesto

1. If it isn't working, stop tweaking and blow it up.

If what you're doing isn't working, or if it's working about as well as a 1973 Yugo, then it's time to start over. You can only make so many modifications and adjustments until your site gets a bad case of digital disconnect: a cyber version of Capgras Delusion where the brain can't connect the content to the emotional context.

2. If you're relevant, search engines will find you, it's their job.

Isn't it time you stopped chasing the imaginary pot of gold at the end of the Google rainbow, and start thinking of practical ways to connect to your audience.

Search engines are supposed to find you, it's their job, it's what they do, what they get paíd for. All this stuff about you can't do this or you can't do that because it's not search engine friendly is so yesterday.

If you have something to say worth listening to whether it's text, audio, or video, search engines will find you. And if they're not, perhaps you should take a look at what you are saying and how it's being said.

3. Being relevant means you actually have something to say, something to contribute.

Meaningful content doesn't mean a catalog of merchandise that's the same as the six million other guys selling the same stuff. If all you're offering is an online catalog and order system, all you've done is turn whatever you sell into a commodity and commodity sales go to the lowest seller. Say goodbye to Mr. Profíts.

4. Retaining your audience long enough to get your marketing message depends on how you present your content.

Having something relevant to say will attract an audience, but in order to keep that audience around long enough to absorb your core, marketing message you must present that message in an entertaining performance that creates an experience.

The Web has matured and evolved over time into a multimedia platform that allows you to really connect to your audience by turning your website into an experience. Just because you're selling something, a product, a service or even an idea, doesn't mean you can't present it in some memorable manner.

If your presentation doesn't get your audience's juices flowing then you've wasted your Web-investment and your audience's time.

5. Without creating an experience your message will never be memorable.

You've been careful creating your website content, but ask yourself this? Why would anyone remember any of it? And if they do remember it, why would they remember that it was your company that said it? Just because you're good at what you do, or you sell the best product in your field, doesn't mean you're going to get the business.

Memory is based on pattern recognition, association and emotional triggers. If your content and presentation is without context, without some memory inducing experience, then my fríend you'll be instantly forgotten. The companies that get the sales are the companies that turn their presentations into an experience.

6. Creating an experience starts with engaging the audience and the best way to do that is with a signature Web-host that presents your story.

The easiest way to create a memorable experience on your website is to use a website host, a personality that will deliver the content and context of what you provide in a way that penetrates and sticks in the minds of your audience.

7. Treat the presentation of your website material as if it was a performance, not a meeting with your banker or board of directors.

A signature Web-host brands your company by creating a memorable image through the use of verbal and non-verbal performance techniques, clever scripting, and digital presentation enhancements, including music, sound effects, editing, and style.

8. Don't be afraid to push the limits.

The Web is not a place for the timid. You're no longer competing just in your local market; you're competing with the world, where the Web, email, Internet phone service, and international shipping make buying from England or Australia, as easy as buying from the USA or Canada.

No matter what you do or how good you do it, there are other companies around the globe that do the same thing, and chances are they do it as well or better than you. So who's going to get the business: the company that presents their message in the most compelling manner, that's who.

9. Narrow your focus by turning your brand into a single adjective or short phrase.

The single word "Plastics" from the 1967 movie, 'The Graduate' was voted the 42nd most memorable movie quote of the last 100 years by the American Film Institute.

The biggest challenge most companies have in being understood is their ability to narrow their offering down to a precise concept, idea, or adjective. Can you say what you do in six words or less? How about a single adjective or noun?

10. You cannot be something you're not.

Customers are not stupid; they'll see through any phony presentation or prevarication. You cannot getaway with misrepresenting what you are, or what you do. Eventually you will be found-out or more likely, people will instantly see-through your efforts to present a false image.

If your marketing problem lies deep within your corporate culture, no matter how clever your advertising or marketing campaign, nothing will overcome it. You will have to change your corporate culture before you attempt to deliver a message that redefines you and what you do. You must be true to yourself and to your company's culture.

Perosnalized Search with PageRank

What Personalized Search With PageRank, Google introduced a new way of evaluating the relative authority of a website or page - links. PageRank, to put it in simple terms, provided a link map of the web. The more links pointing to a site or page, the more power or authority that page took on. And the anchor text of a link, the words that occur as clickable text, offered a clue as to what the linked-to page was all about. As Google garnered more market share, links became more valuable on the web. A whole new form of webspam was born - free-for-all links and link selling schemes. Google has yet to find an effective way to completely crack down on these tactics, but in the 3rd quarter of 2007 they took some signficant steps including directly penalizing specific websites which were believed to be selling links for SEO benefits and relieving "free-for-all" directories of their power to pass PageRank altogether.

There should be no question that more big changes are coming in SEO - only a question of "what next - and how do I prepare for it?" Here's what's next: Personalized Search. In fact, it's already here - more likely than not you're already seeing personalized results when you search in Google.

Google has continually added to their impressive líst of free services. To name a handful:

* GMail
* Google Analytics
* Google Reader
* FeedBurner
* Google Desktop
* Google Chrome
* Google Toolbar
* etc.

Every one of the above services sends usage data back to Google. Publicly, Google states that this data is "anonymous" and they don't attach personal information to it. Where legal issues are concerned, we have no reason to suspect they are doing otherwise. However, we know for certain that Google is using personal search history to skew search results that individuals get when logged-in to their Google account - they are quite clear on that point. Means for SEO and Your Website.


Looking back over the 15 or so years that SEO has been researched, discussed and practiced, it's difficult to find any significant period of time when it wasn't changing.

Before Google came onto the search scene around the turn of the millennium, the search engines at the time were ranking websites based primarily on the sheer volume and density of keywords on the page. So ranking for "blue widgets" meant little more than finding ways to stuff those two words into every inch of your page possible while still maintaining at least the semblance of a user experience. The result was a plethora of webmasters who found creative ways to stuff keywords into every corner of their sites. Then Google changed the game.

So What does Personalized Search Mean for You and Your Website?

1. You can no longer assume that rankings as you see them are global. Anyone logged in while they search is potentially seeing a different set of results for the same keyword. You can log out of your Google account to search or turn off personalized results, but it won't do much good since every other user is potentially searching with personalization.

2. If Google is incorporating usage data from other sources such as the Google Toolbar, Google Chrome and Google Analytics, it means that the user experience is going to play a heavier role in SEO. Keep this in mind: for Google, the user experience is everything. Doesn't it then make sense for them to incorporate available usage data when ranking websites?

3. With these new data sources, Google could potentially be scaling back the emphasis on inbound links in their ranking algorithm. Links to this point have been central for Google rankings. With their market share continually improving and the unparalleled usage data that affords them we can reasonably expect that they'll be putting more emphasis on these metrics in the future.

4. Expected traffic estimates based on rankings just became difficult if not impossible to achieve. In the past, traffic could be reasonably estimated by multiplying the available search usage for a given keyword by the known traffic percentage of a given position. The 1st position, for example, receíved some 48% of traffic for a keyword according to leaked AOL data from a few years back. For a keyword receiving 100 searches per month, you could reasonably estimate 48 visits per month based on a #1 ranking for that keyword. SEO companies used that data to take some of the guesswork out of their campaigns. With personalized search these estimates are going to become far less accurate if not completely unreliable.

5. Overall, this means you need to keep your eyes OFF the search engine rankings to a large degree. Does a #1 position for your Google account mean you could be somewhere back on page 5 for someone else? Probably not. But the point is, from here on out we can't be sure without extensive testing. Rankings have haven't ever meant much - they've always been a means to an end, the end being quality traffic and ultimately more sales, attention or whatever your website goal may be. Now, more than ever, high-quality traffic should be your focus.

Personalized search isn't exactly a new concept - it's been discussed for at least a couple of years now. But we're seeing it receive heavier emphasis lately, and the buzz is on that Google is going to change the game again soon. Like it or not, we're likely going to have to let go of rankings as a metric for success.

We may be better off.

10 Key Tips on Choosing the Best Hosting Package for You

This is not exactly a "top 10" list, as all of the following things could easily be listed as the most important consideration. Individuals, small companies and big corporations all need to consider the same things when choosing a hosting package.

The overall "tip" here is that you need to get accurate information to make comparisons among hosts. Therefore, each individual tip is another, separate aspect of the hosting relationship that you need to investigate. You should take them all seriously.

1. Traffic ("data transfer" or "bandwidth") - These terms refer to the amount of information, measured in bytes, that is delivered from your website to visitors. Although you will hear about "unlímited bandwidth", check to see if the same terminology used for marketing purposes is reflected in the contract. In other words, read the contract before signing on the dotted line. Unless you will be uploading photo archives or using your site to swap large files, your small- to mid-size website should normally use no more than 3GB of bandwidth monthly. Watch out for "overage" charges (per additional GB, usually) and consider upgrading your account if the site traffic increases.

2. Disk space - Apply the same skeptical approach to the "unlímited disk space" deals, as you did to the claims about traffic above. Again, the majority of small to mid-size sites need 10-20MB of web space at most, so unless 500MB or "unlímited space" is part of the basic package, don't bite. You can easily determine how much storage you need by checking your file sizes and adding them up - all the HTML pages (which are small) plus all the images (some of which can be big).

3. Uptime ("reliability") – The minimum figure for uptime should be 99%. Today, in fact, that is the minimum advertised amount, as 99.5% or more is referred to all the time. Many people would consider this the most important consideration.

4. Tools and security (FTP, PHP, SSI, etc.) – Some hosts require getting prior approval to install various scripts like CGI or PHP. You would be less constrained with a host that does not make you wait for approval. To properly maintain databases, set up security measures and otherwise customize your site, you need the full tool set. Once you find out what you get in the way of tools, press a bit further and find out about restrictions on their use, if any.

5. Email – What's the use of having a custom-named domain for your business if you continue using Hotmail or other web-based mail applications? Every hosting plan will include e-mail services, allowing you to look and sound like a "real company" with its own e-mail addresses. The quality of such add-ons as auto-responders, mail filters and mailing managers will vary among potential hosts. Don't forget to verify that you will also have "webmail" (web-based access to your mail server) and make sure to evaluate the anti-spam tools that are available.

6. Technical support – As things often break down at the worst possible times, you want tech support available as much as possible. Sometimes "24/7 support" is more like "12/5 support", so find out about coverage on weekends and holidays. It is also important to speak with a human being rather than be stuck in a circle of FAQ pages and e-mail service requests. If you face an emergency that threatens your business, you also want to know that the tech staff is knowledgeable. Ask about their training.

7. Remote controls – It may be called your "control panel", it may be called a "tool kit", but every host will give you utilities with which to manage your account. Often, there is a certain web page established from which to do this. Managing your e-mail, mail accounts, passwords and anti-spam tools are all basic chores for webmasters. With a powerful set of tools, the important control over your business stays in your hands.

8. Server architecture – There are numerous reasons for choosing one type of server over another. If you want to use the ASP web programming language, for example, it is only available on Windows servers. However, cost-wise, it is often better to use a Unix system running Apache server software, which is stable, dependable and lets you manage error pages, block specified IP addresses, stop email harvesting and more, without waiting for your host to approve anything. Also, if yours will be an e-commerce site, you will want to get SSL (Secure Socket Layer), MySQL and shopping cart functionality.

9. Costs and payment plans – Price, quite obviously, is an important factor, but the most expensive hosts are not always the best ones. Consider cost, of course, and beware of dramatic price differentials on what are really quite similar plans. You can pay via annual or quarterly payment plans that will discount the monthly rate, and the more you pay at once (and upfront), the less you will pay per month.

10. Reputation and reviews – Search the Internet and talk to all of your business colleagues. Track down both complaints and praises about your potential hosts, but remember to consider the source of the comments.

You will save yourself a lot of frustration if you do your homework. If you are unclear or uncertain about any of the particulars, ask someone you know who has more expertise for assistance. You can also take the bull by the horns and use the Internet as your school, to learn what you need to know about hosting companies and how they work.